Term and Conditions of Business

TERMS AND CONDITIONS OF USE AND PURCHASE

Your use of Scivi Travel services  is on condition that you accept without variation the term of bookings set out here in which may be varied by Scivi Travel from time to time without prior warning.

Your use of Scivi Travel constitutes your agreement to all terms in force for the time being as set out herein. If you do not agree to any part of the following terms, you must not use Scivi Travel.

REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

  • You are of sufficient legal age to use these services in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of Scivi Travel’s services;
  • All information supplied by you in using our services are true and accurate;
  • You will not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
  • You will not use Scivi Travel’s services to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand;

DISCLAIMER

Your use of this website is at your sole risk. Scivi Travel (including our products and services) is provided on an “as is” basis and you assume total risk and responsibility for your use of this website.

To the maximum extent permitted by law, Scivi Travel specifically disclaims all warranties, express or implied, in respect to its purpose, non-infringement of intellectual property or other proprietary rights or compatibility between this website and any software or hardware.

The information contained in these websites is subject to change without notice.

Scivi Travel neither warrants nor makes any representations regarding the accuracy or completeness of these websites or of any of the dates or information contained in these websites or that the use of this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through these websites will be free of bugs, viruses, worms, trojan horses or other harmful components.

LIMITATION OF LIABILITY

Scivi Travel shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by Scivi Travel, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if Scivi Travel has been advised of the possibility of such damages.

Notwithstanding anything to the contrary in this Agreement, the liability of Scivi Travel shall in no event exceed, in the aggregate, 100,000,000 VND.

ACKNOWLEDGMENT

The disclaimer and limited liability of Scivi Travel as set in this agreement are fundamental elements of the basis of the bargain between you and Scivi Travel, and you agree that Scivi Travel would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination of this agreement.

FORCE MAJEURE

Scivi Travel shall not be liable for damages of any kind arising out of any failure or delay by Scivi Travel in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.

CANCELLATION OF SERVICE

Scivi Travel may at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.

INDEMNITY

You shall indemnify and keep Scivi Travel indemnified against all claims, demands, actions, proceedings made or brought against Scivi Travel arising from you use of this website and/or any breach of any term or condition by you.

LINKS TO THIRD PARTIES

These websites may contain hyperlinks to websites operated by parties other than Scivi Travel. The inclusion of hyperlinks to such websites does not imply Scivi Travel’s endorsement of such websites nor any association with their operators. Scivi Travel is not responsible for the contents of other websites.

SEVERABILITY

Any provision of this agreement which is invalid, prohibited or unenforceable in any jurisdiction shall:

  • be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability;
  • not invalidate the remaining provisions of this Agreement; and
  • not effect the validity of that provision in any other jurisdiction;

RELATIONSHIP BETWEEN THE PARTIES

No joint venture, partnership, employment or agency relationship exists between you and Scivi Travel as a result of this Agreement or your use of these websites.

ADDITIONAL TERMS AND CONDITIONS

Additional terms and conditions will apply to your booking and purchase of our products and services. You agree to abide by Scivi Travel’s conditions of purchase and/or the terms and conditions of any supplier of the travel-related products or services.

ENTIRE AGREEMENT

This agreement (including Scivi Travel’s condition of purchase which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Vietnam and you submit to the exclusive jurisdiction of the courts of Vietnam.

CONDITIONS OF PURCHASE

Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our supplier(s) form time to time (“Supplier Term”).

By effecting a booking through these websites, you agree to be bound by Scivi Travel’s conditions of purchase and the supplier terms.

 

CHANGES OF RATES

The rates quoted in respect to the products or service are subject to change without notice.

TRAVEL VOUCHERS

It is your responsibility to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.

PAYMENT

  • Payment may be made by credit card or cash payment by bank transfer.
  • All payment must be made in full upon confirmation or your reservation will be canceled automatically.
  • Payment by credit card will can be made online or offline.

BOOKING / RESERVATION REQUESTS

In order for us to process your booking/reservation request, you are required to provide details of your credit card. Submission of your booking/request shall authorise by you for Scivi Travel to book the travel product(s) immediately on your behalf and charge your credit card for full payment upon receipt of the supplier’s confirmation of the availability of your requested travel product(s).

However, Scivi Travel will not automatically charge your credit card and make a booking/reservation on your behalf where there is a difference in the quoted rates.

CURRENCY

You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of Scivi Travel from time to time. The exchange rates so notified shall be final and is not negotiable.

RESPONSIBILITY

Scivi Travel is the web site providing travel and tour services to destinations as mentioned. Flight, hotel rooms, activities, ground transport, ferry and other services are supplied by third party suppliers and Scivi Travel merely acts as agents of these third party suppliers. Scivi Travel endeavours to assist you in your travel arrangements, however Scivi Travel will not be responsible for any loss, inconveniences or liabilities arising from non-fulfilment or negligence of services provided by third party suppliers.

 

TRAVEL REQUIREMENTS

It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please refer to our website or contact our customer services department.

NON-AVAILABILITY

All products and services offered on these websites are subject to availability and acceptance, at the discretion of the supplier of such product or service.

In the event a product or service booked by you is not available, Scivi Travel shall use its reasonable endeavors to suggest an alternative product or service of similar pricing and quality.

Where the product or service is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel the booking.

REFUND POLICY

Refunds may be made by Scivi Travel in the following circumstances:

  • the product or service fully paid for is not available and our suggested alternative is not acceptable to you; or
  • you cancel your booking within the time period stipulated in our travel voucher where refunds are available ( the “Cancellation Period”)

CANCELLATION PERIOD

In the event of a confirmed booking being cancelled/partially cancelled, a cancellation charge will be levied. Any cancellation received will incur the following cancellation charges:-

Tours, Transfer and Packages

After booking confirmation until 15 days before departure date 30% booking value
From 3 to 15 days before departure date 50% booking value
From 1 to 2 days before departure date 70% booking value
Less than 24 hours before departure date 90% booking value
No show 100% booking value